TeleSAFE: Expanding Critical Care Access for Survivors of Sexual Assault
A secure, custom telemedicine platform that connects remote hospitals with specialized forensic nurses 24/7, preventing traumatic patient transfers and ensuring immediate, compassionate care.
Services Provided
- Mobile Development
- Software Modernization
Industry
- Healthcare
The Challenge
United Concierge Medicine (UCM) provides "Virtual ER" services, giving patients 24/7 access to emergency medicine providers. However, their reliance on a third-party white-label application limited their ability to scale and control the roadmap.
Beyond general triage, UCM faced a profound gap in rural healthcare: the lack of Sexual Assault Nurse Examiners (SANEs). Survivors of sexual assault often had to be transferred hours away to receive a forensic exam, adding trauma to an already devastating experience. UCM envisioned TeleSAFE—a service where remote experts could guide on-site staff through exams via video.
- Third-party white-label application limited UCM's ability to scale and control their product roadmap
- Critical shortage of Sexual Assault Nurse Examiners (SANEs) in rural healthcare facilities
- Survivors of sexual assault often faced hours-long transfers to receive proper forensic care
- On-site staff needed real-time expert guidance through detailed forensic exam procedures
Our Solution
TWC acted as the technical partner to transition UCM from a rented third-party platform to a proprietary asset. We prioritized "People, Process, and Capacity," deploying a dedicated onshore team to rebuild the mobile architecture from the ground up.
For the TeleSAFE initiative, we engineered the mobile application to support high-fidelity, real-time video collaboration between remote SANE experts and on-site nurses. We integrated secure video conferencing (Zoom) and custom call scheduling into a native mobile wrapper.
Platform Ownership
Transitioned from third-party to proprietary custom-built solution
High-Fidelity Video
Real-time collaboration between remote experts and on-site nurses
24/7 Reliability
Fail-safe architecture ensuring instant access anytime
Outcomes & Impact
Transitioning to a proprietary custom platform has empowered UCM to claim full ownership of their product roadmap, enabling the rapid scaling of critical innovations like TeleSAFE that transform patient access to emergency care.
95%
Patient Satisfaction
Delivering compassionate, efficient care through seamless digital experience
60%+
Cost Savings
Reducing unnecessary ER visits and transfers through virtual triage
96%
Case Resolution
Treating majority of patients virtually without in-person ER visit
Caring Gene®
Connecting Compassion to Career: A Statewide Digital Pipeline for Healthcare Recruitment
A centralized, high-traffic digital platform that powers New York State's Caring Gene® initiative, connecting over 1.6 million visitors with fully funded training and placing 1,500+ students in critical healthcare roles.