Empowering the Frontline: A Secure Mobile Lifeline for 26,000+ Officers
A purpose-built, HIPAA-compliant mobile application that connects over 26,000 New York State correctional officers and retirees with critical union benefits, legal protection, and real-time alerts.
Services Provided
- Mobile Development
- Custom Integrations
- UX/UI Design
Industry
- Government
The Challenge
NYSCOPBA represents the Security Services Unit—men and women with some of the most stressful and dangerous jobs in the state. For these officers, access to union representation, legal council, and health benefits isn't just administrative; it's a safety net.
The organization faced a "Communication Gap." Their existing website was rich in information but difficult to navigate on mobile devices, forcing members to "comb through several layers of text" to find simple answers. Furthermore, the workforce is inherently mobile—officers on shift or retirees at home didn't have easy access to desktop computers when they needed urgent answers.
- Existing website was difficult to navigate on mobile devices, forcing members to dig through layers of text
- Mobile workforce—officers on shift and retirees lacked desktop access when they needed urgent answers
- Critical information about union benefits, legal protection, and health services was buried and hard to find
- Need to serve 26,000+ members with diverse technical abilities and access situations
Our Solution
TWC acted as the technical bridge between the past and the future. We prioritized "Clarity, not Complexity," recognizing that a new app is useless if users can't log in. We built custom middleware to modify existing APIs, allowing the new mobile app to "talk" to the union's legacy databases.
We designed the application with a "Guidance & Empowerment" mindset. Knowing that officers are often pressed for time, we streamlined the UX to surface the most critical information—Benefits, Legal Rights, and News—immediately. We launched native applications for both iOS and Android.
Seamless SSO Integration
Custom middleware connecting to legacy databases with zero disruption
Mobile-First Design
Critical information surfaced immediately for officers on the go
HIPAA Compliance
Military-grade security for sensitive health and benefit data
Outcomes & Impact
By modernizing their communication infrastructure, NYSCOPBA has strengthened the solidarity of their workforce, proving that even large, complex organizations can pivot to agile, human-centered technology to better serve their people.
26,000+
Members Connected
Unified digital platform for active officers and retirees statewide
100%
HIPAA Compliant
Meeting strict privacy standards for sensitive benefit information
Phase 2
Scalable Growth
Foundation established for ongoing feature enhancements
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